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How to Find and Work with a Recruiter by: Ian McEwen President The best recruiters are active in the industry sectors they serve. For employers and job seekers, working with recruiters can be a valuable resource. From an employer’s perspective, hiring an executive search firm or a recruiter may seem like an expensive proposition. There […]

Ask the right questions and steer your career – Questions a Candidate Should Ask by: Sharon LeBlanc Consultant: Training and Research Is this the right fit for you? It’s important to ask intelligent questions. The interviewer is listening to what you ask and even what you don’t ask! This is your chance to learn about […]

Staff Meetings: Tune-up to avoid Tune-out by: Ian K. McEwen President Throughout our Management Consulting practice, we often counsel our clients on the need to continually engage their employees in effective strategy sessions. It is not good enough to just look at the bottom right section of the balance sheet at the end of every […]

Attract and Retain Good People by: Ian K. McEwen President This is the 1st in a series of articles that are designed to help you – the automotive retailer, attract and retain good people. We are going to give you some helpful hints on hiring specific managerial positions, implementing the right hiring process, good interviewing […]

Automotive Customer Service Is Not A Department… It’s An Attitude by: Sharon LeBlanc Consultant: Training and Research Earning repeat business in today’s competitive, automotive business world may be directly related to the customer service you provide. Let’s be honest: Customer service involves EVERYBODY in a car dealership, from receptionists, secretaries and sales managers, to middle […]