Service Manager

Our client is looking for an experienced Service Manager to join a large volume dealership in Richmond, BC.

This individual has over a decade of experience running a service team in the automotive industry, with at least five years in a service management role. If you thrive in a fast-paced automotive environment and have a passion for vehicle care, this opportunity is a great fit!

ROLE & RESPONSIBILITIES: 
* Staff Management: Recruit, train, and evaluate service department staff to ensure high-quality service and customer satisfaction.
* Service Department Oversight: Handle customer complaints, manage budgets, and maintain a safe working environment.
* Performance and Planning: Generate and increase labour sales through advertising, review service advisor performance, and meet with management to discuss performance objectives and promotional activities.  
 
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 
* 10 years of experience in automotive dealership service department. 
* Strong analytical, organizational and people skills. 
* Working knowledge of automotive equipment parts and accessories.  
* Current knowledge of local sources of supply.  
* Ability to motivate and train department staff. 
* Ability to maintain records and prepare reports using a computerized equipment maintenance system.  
* Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.  
* Ability to make sound decisions in a manner consistent with the essential job functions. 
* Ability to work constructively with members from all departments within the dealership.