Regional Operations Manager

The Opportunity:
Our client is hiring a Regional Operations Manager. This successful candidate will provide business consulting and support to franchisees, fostering positive relationships in assigned markets to establish a strong leadership position. The Regional Operations Manager collaborates closely with Franchise owners and staff, motivating them, providing guidance, and ensuring operational objectives, financial performance, and industry-leading customer service. This role reports directly to the Vice President of Operations & Training.


Essential Duties:
Driving the growth of sales through the franchise network.
Positively impact the profitability by coaching franchisees to meet their targets and growth opportunities.
Foster a well-trained and motivated Franchise Network, committed to delivering the vision and expectations.
Develop and maintain strong, effective franchise relationships through a culture of integrity and performance management. Provide support to Franchisee’s to ensure satisfaction of brand partnership.
Provide support and coaching in all areas of the business (P&L, Operations, Sales, Marketing, Staffing, Purchasing)
Ensure Franchisees utilize approved vendor network.
Participate in new Franchisee training and onboarding.
Maintain meaningful and frequent communication with the franchises utilizing telephone, email, internet forums, and face to face meetings.

Your Work Environment:
This is remote/field position which you require traveling within your assigned Territory up to 75% of the time. This position supports the Vice President of Operations & Training

Qualifications:
A reliable vehicle and valid driver's license are required.
Extensive experience with auto shop software management systems.
2-7 years of multi-unit (franchise/chain) operations experience in the automotive repair industry.
Knowledge of auto shop operations, marketing, and training.
Ability to establish credibility, subject matter expertise and communicate effectively both verbally and in writing.