Fixed Operations Manager

An established, busy import automotive dealership is seeking an experienced Fixed Operations Manager to oversee its Service, Parts, and Detail departments.
This is a hands-on leadership opportunity for someone who thrives in a fast-paced environment, enjoys being actively involved in daily operations, and knows how to build strong teams while driving department performance.

Key Responsibilities:
Oversee daily operations across Service, Parts, and Detail.
Lead, coach, and develop department teams.
Drive customer-pay business, labour sales, gross profit, and customer retention.
Improve workflow, technician productivity, and overall operational efficiency.
Manage internal vehicle reconditioning in partnership with the Sales Department.
Maintain a strong presence on the shop floor and in the service drive.
Deliver an exceptional customer experience and resolve customer concerns.

What We're Looking For:
Proven automotive Fixed Operations or Service Management experience.
Import dealership experience preferred.
Strong leadership, organizational, and time-management skills.
Demonstrated success improving profitability and customer retention.
Experience managing busy service operations and vehicle reconditioning.
Strong understanding of dealership financials and KPIs.
PBS dealership management system experience is an asset.

The Ideal Candidate:
A visible, hands-on leader who leads by example, develops people, maintains accountability, and understands how to drive results across multiple departments.
If you're ready to take ownership of a busy operation and make a meaningful impact, we'd like to hear from you!